Reference

How gobetasia Handles Your Personal Data

Your account data, payment details, and activity on gobetasia are collected and used only to run your account and process transactions through DANA, OVO, and GoPay.

No data sold to third partiesDANA, OVO, GoPay payment data protectedAccount access secured with OTP verificationData retained only as long as your account is activeContact us anytime to request your data

Explore the Lobby Read FAQ

HUBUNGI TIM KAMI

How to Reach Us About Your Privacy

Team online

Live Chat

Reach our account support team directly through the live chat on gobetasia. Available around the clock for privacy questions, data access requests, and account concerns.

Email Support

Send your data request or privacy query to our support email. We aim to respond within one business day and will confirm receipt of any formal data request.

Account Help Centre

Log in to your gobetasia account and navigate to the Help section to submit a data correction or deletion request directly linked to your account record.

PERLINDUNGAN DATA AKUN

How We Protect and Manage Your Data

Account Security

Every login to gobetasia goes through OTP verification sent to your registered mobile number. Suspicious session activity triggers an automatic lock until you re-verify your identity.

Cookie Usage

We use session cookies to keep you logged in and functional cookies to remember your preferred payment method — DANA, OVO, or GoPay. No advertising cookies are placed without your consent.

Data Retention

Your account data is kept for as long as your account remains active. Once you request account closure, we retain only what applicable regulations in your eligible region require us to hold.

Your Rights

You can request a copy of your data, ask us to correct inaccurate details, or ask for deletion. Submit your request through live chat or email and our team will handle it promptly.

What Data We Collect and Why

gobetasia Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with gobetasia, we collect the information you provide — your name, contact details, and the e-wallet identifiers you use for DANA, OVO, or GoPay transactions. We also collect device and session data automatically when you access the platform from your mobile

1
browser, so we can keep your session secure and detect unusual login activity. Payment data is handled through the wallet rails you choose; we store only what is needed to match your deposit or withdrawal to your account. We do not store your full wallet PIN
2
or password. Your data is processed to fulfil your account contract with us, to comply with applicable regulations in eligible regions, and to prevent fraud. Where local law requires it, we may share limited data with regulatory bodies — but only to the extent the law
3
demands. Availability of our services depends on local law and eligible regions, including Yogyakarta and other areas across Indonesia. You have the right to access, correct, or request deletion of your personal data at any time by contacting our support team.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on gobetasia

Here are the questions we hear most often about how gobetasia handles personal data, cookies, and account information. If your question is not covered here, our support team is available around the clock via live chat.

We collect your name, contact details, and the e-wallet identifiers you register — such as your DANA, OVO, or GoPay mobile number. Device and session data is also collected automatically to secure your login.

We do not sell your data. We may share limited information with payment processors like DANA, OVO, or GoPay to complete your transactions, and with regulators only where local law in eligible regions requires it.

Log in and go to the Help section of your account, or contact us via live chat or email. We will confirm your request and process it in line with applicable regulations for your region.

Your data is held while your account is active. After you request closure, we keep only what local regulations in eligible regions require. You can ask our support team for specifics relevant to your situation.

We use session cookies for login continuity and functional cookies to remember your preferred wallet — DANA, OVO, or GoPay. You can manage cookie preferences through your mobile browser settings at any time.

We store only the wallet identifier needed to match your transaction to your account. Your full wallet PIN or password is never stored on our systems. Payment data is handled through each wallet's own secure rails.

How gobetasia Handles Your Personal Data

How to Reach Us About Your Privacy

Live Chat

Email Support

Account Help Centre

How We Protect and Manage Your Data

Account Security

Cookie Usage

Data Retention

Your Rights

Common Questions About Your Privacy on gobetasia

01 What personal data does gobetasia collect when I open an account?

02 Does gobetasia share my data with third parties?

03 How do I request access to or deletion of my personal data?

04 How long does gobetasia keep my account data?

05 What cookies does gobetasia use and can I control them?

06 Is my DANA, OVO, or GoPay payment information stored securely?

Related pages